Privacy Policy

Effective Date: 5/12/2026

Arnold & Smith, PLLC (“Firm,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our websites, online forms, and related online services (collectively, the “Site”). This Privacy Policy explains what we collect, how we use it, and the limited circumstances in which we share it.

This Privacy Policy applies to information collected through the Site, including when you:

• visit our pages,
• submit a contact or intake form,
• request information,
• communicate with us through online features, or
• consent to receive SMS/text communications from the Firm.

We may collect information you choose to provide, such as:

• name, email address, phone number, and other contact details,
• information you submit in a message or form (including information about a potential legal matter),
• communication preferences (including SMS/text consent where presented).
• If you choose not to provide certain information, some Site features or services may not be available.

When you visit the Site, we (and service providers acting on our behalf) may automatically collect certain information, including:

• IP address,
• pages viewed and links clicked (including referring/exit pages),
• date/time of access,
• device identifiers and browser/operating system information,
• approximate location (for example, derived from IP address).

We may use cookies and similar technologies to recognize returning visitors, help the Site function, and improve user experience. You can adjust your browser settings to limit cookies, but some Site features may not function properly.

We may use collected information to:

• respond to inquiries and communicate with you,
• evaluate and improve the Site and our services,
• personalize content and user experience,
• provide information about Firm services, events, or updates that may interest you (subject to your choices and applicable law),
• maintain Site security, prevent fraud, and protect the Firm and Site users,
• comply with legal obligations and enforce our rights.

We do not sell your personal information.

We may share information in the following limited circumstances:

We may share information with vendors and service providers who help us operate the Site or provide services (such as website hosting, analytics, communications tools, and customer support). These providers may use information only to perform services for us and must protect it consistent with this Privacy Policy.

We may disclose information if we believe disclosure is required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, property, and safety of the Firm, our clients, Site users, or others.

If we undergo a business transition (such as a merger or acquisition), information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

If you provide your phone number and consent to receive SMS/text messages from the Firm, we may use your mobile number and related information to send customer care messages (such as responding to inquiries or communicating about your request).

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share your mobile information with service providers who help us deliver text messages and related customer support services, but only to provide services on our behalf and not for their own marketing or promotional purposes.

• Cookies: You can manage cookies through your browser settings; limiting cookies may affect Site functionality.
• Communications: You may opt out of receiving certain non-essential communications by following unsubscribe instructions where provided or by contacting us using the information below.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website or internet transmission is completely secure.

Do not send confidential or time-sensitive information through the Site or by email unless and until an attorney-client relationship has been formally established through an engagement agreement.

Information sent to the Firm by internet email or through the Site may not be secure and is submitted at your own risk.

Submitting information through the Site does not create an attorney-client relationship between you and the Firm, and is not intended to do so.

The Site is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children through the Site.

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Your continued use of the Site after an update means you accept the updated policy.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Arnold & Smith, PLLC
200 North McDowell Street, Charlotte, NC 28204
Tel: 704.370.2828 | Toll Free: 855.370.2828 | Fax: 704.370.2202